Frequently Asked Questions – FAQs

Learn about Chilverleigh Early Learning from the information in your Parent Handbook and from our website

Location and Size

  • Located on Chilvers Road, Thornleigh NSW 2120
  • Established in April 2006
  • 56 children (max)
  • 0-5years

Operating times

  • Open: 7.30am
  • Closed: 6.00pm
  • Opened Monday – Friday
  • Closed on Public Holidays
  • Closed during Christmas period (3 weeks)

Contacting Chilverleigh during operating times

  • If your child is enrolled at Chilverleigh, we have a dedicated Parent Line to use to see how your child’s day is going. All other contact must be made via our office number.
  • The best mode of contact to see how your child’s day is going is via phone.

Management of the centre

  • The centre is managed by Renee Passfield who commenced the centre in April 2006. The centre is family run and owned.
  • All families will meet with Renee on initial orientation and tour of the service.
  • Renee’s role is also to supervise the educators and be an educational leader


  • Within walking distance from Thornleigh station
  • Local Bus stop on Duffy Ave and Sefton Road
  • Car park on site if driving, with wheelchair access

Class sizes

  • Creche Room 1: 12 children (18mths – 2 years)
  • Creche Room 2: 8 children ( 0-18mths)
  • Kindy: 16 children (2yrs-3yrs)
  • Preschool: 20 children (3yrs-5yrs)

Educator Ratios

  • 0-2 years – 1:4
  • 2-3 years – 1:5
  • 3-5 years – 1:10

Educator Qualifications and background checks

  • A Working With Children Check is a prerequisite for anyone in child-related work.  It involves a national criminal history check and review offindings of  workplace misconduct. The result of a Working With Children Check is either a clearance to work with children for five years, or a bar against working with children. Cleared applicants are subject to ongoing monitoring, and relevant new records may lead to the clearance being revoked. The Check is fully portable which means it can be used for any paid or unpaid child-related work in NSW for as long as the worker remains cleared.
  • Educator qualifications differ and range from degrees to certificate level. Please see our staff area which provides educator individual qualifications.
  • The majority of our educators have been with Chilverleigh since we commenced in April 2006. See Our Staff.

Security of the centre

  • Between the hours of 10am and 3pm the centre front door is locked, with a door bell provided for access.
  • Each of the children’s play rooms have high door handles, so that we can assure that children cannot access the room by themselves.

Religious and Cultural requirements

  • Please make us aware of your religious and/or cultural requirements and we will attempt to meet these for you

What is the entry points?

  • Creche Rooms are the main entry points, however, other classes are considered if vacancies become available

Program Day Requirements

  • No minimum days required for children 0-3years
  • 3yrs-5yrs (Preschool Room ), a minimum of 2 days is required for each child to attend on a weekly basis

Extra curricula programs

  • Japanese Classes provided for children in the Kindy and Preschool room, twice a week
  • Much and Move Program provided daily
  • School Readiness Program provided (4-5 Years only)

Cook and Nutritional Meals

  • Chilverleigh has a full-time cook who prepares fresh meals daily.
  • All water bottles are provided by Chilverleigh, with each child having their own individual water bottle, cleaned at the ends of each day.
  • We provide Morning Tea, Hot Lunch, Afternoon Tea and Supper.
  • Milk is provided at Morning Tea and Afternoon Tea with Water during lunch and supper. Water is at the child’s reach throughout the day for them to take as they like.
  • Within our Creche rooms, (due to individual routines) we keep aside an meal for a child that may be asleep.
  • No food or beverages are expected to be provided by families, apart from foods that some children may have allergies or intolerances to.
  • We accommodate all individual dietary requirements, both cultural and allergy.
  • Our weekly menu is displayed within each of the rooms
  • See our Nutrition Policy

Centre Philosophy

Authorisations and Permissions Form

  • The child’s individual enrolment form contains numerous consents and acknowledgements, which is your agreement when enrolling your child at Chilverleigh. See your enrolment Form for consents and acknowledgements.


  • Orientation/Enrolment Pack
  • Orientation at the centre before commencement of official enrolment
  • Weekly Newsletter
  • Website
  • Facebook Page
  • Parent Pockets
  • Daily/Weekly Program
  • Daily Photo Slideshow
  • Verbal daily communication between educators and families
  • Individual children daily Communication Logs
  • Individual children Portfolio
  • Mid Year Progress Reports
  • Mid-Year Parent Teacher Interviews

Change of Days / Termination of Care

  • Days of care can be changed, however, a four week notice period will be required.
  • If you decide to terminate your care arrangements then a four week notice period in writing is required.

Procedure if you are running late for pick-up

  • A late fee will be charged to your account if you pick your child up after 6pm. The fee is $3 per minute

Induction / Orientation Program

  • A formal orientation day is provided for children starting in January. This involves parents and children. An enrolment pack is provided and discussed, while the children have a chance to meet their educators and spend some time in their room.
  • When enrolling at any other time of the year, families are provided with an enrolment pack, and an opportunity for your child and family to spend some time at the centre before commencing your formal enrolment.

Daily Schedule

Centre Educators

  • Centre educators are easily identifiable with a uniform shirt, with the Logo and centre name.

Centre Excursions

  • Chilverleigh does not take part in excursions outside of the centre.
  • All activities take place within the service, and activities are organised to come to the service e.g. Kindy Farm, Jungle Beats, Science Experiments etc.

Injury and Illness

  • All injury and illness must be documented
  • You will be notified by a phone call from management if your child becomes ill, or has a serious injury
  • If your child becomes ill, e.g. comes down with a fever. We ask for permission to administer panadol and then require you to organise for pick-up of your child as soon as possible.


  • All medication (prescribed only) must be documented
  • All staff have the authority to administer medication, however, it must be PRESCRIBED by a doctor. No other creams/medications can be administered unless with have a letter of authority from your local GP

Certification of First Aid/CPR, Anaphylaxis and Asthma

  • All members of staff have completed First Aid/CPR and Anaphylaxis and Asthma.
  • During all operating times, there is an educator on premises who has authority to administer First Aid/CPR and Anaphylaxis and Asthma procedures in emergency situations

Fire Drill and easily accessed exits

  • Fire Drills are organised quarterly, and each child and educator must be part of this. The Fire Drills are organised each day for a one week period to capture each child and educator.
  • All centre exits are clearly labelled

Sun Protection Policy

  • Chilverleigh is part of the Sun Smart Program  – NSW Cancer Council
  • All children are required to wear their hats during outdoor play. We provide each child a hat while they are at Chilverleigh, which must stay at the premises.
  • Sunscreen is applied twice throughout the day, once in the morning and then once again in the afternoon
  • See our Sun Protection Policy in Our Program.

Children’s Sleep Procedure and What to Bring

  • All children under 2 sleep in a separate sleeping room with a designated cot for the child’s week. All linen is provided and cleaned at the premises.
  • Children within our Kindy and Preschool room must provide their own linen for rest/sleep time. This consists of a cot sized fitted and flat sheet, and a light blanket. Some children also like to bring a pillow.
  • Children in Kinder and Preschool sleep on their own stretcher bed, which sits a small amount above the floor.

Hand Washing Policy

  • See our Hand Washing Policy
  • On arrival and departure we expect that all families and children use the hand sanitiser at the front foyer door

Nappy Changing and what to bring

  • If your child still requires a nappy during the day or rest/sleep time, the families are required to provide this.
  • Each child has their own individual nappy locker labelled with their name.
  • Nappies are changed every 2 hours, with the exception of an extra full nappy or a soiled nappy.